Shipping Policy

By scheduling delivery with Couch Quest, you agree to the terms below:

1. Curbside Delivery Only

Due to liability, we generally only provide curbside delivery. That means we’ll deliver to your curb, your driveway, or to your garage — we do not bring it inside your home. It will be your responsibility to move the couch into your space.

2. Measuring is Your Responsibility

It is your responsibility to confirm that the couch will fit through your doors, hallways, stairs, and elevators. Dimensions are provided in the 2nd photo of every couch listed on our website.

3. Delivery Fees

Delivery fees are non-refundable. If a delivery is attempted and is unsuccessful (no one home to receive, didn’t fit, etc.), and a second delivery is needed, another delivery fee will be charged.

4. Scheduling Delivery

When scheduling a delivery, we generally provide a 1 hour delivery window. Using the phone number you provided at checkout, our delivery driver will send you a text message with his Estimated Time of Arrival when he is on his way.

5. Inspect on Arrival

Please inspect your couch upon delivery. Any issues or discrepancies should be communicated Immediately so we can address them quickly.

6. Inclement Weather

All of our couches are transported in an enclosed commercial vehicle out of the weather. In the event of any inclement weather, we will generally still attempt delivery, unless we communicate otherwise. Our priority is keeping your couch clean and dry during delivery.

If you have any questions or concerns, please contact us before delivery so we can plan ahead and help your delivery go as smooth as possible.