Return Policy

At Couch Quest, all sales are final. We do not offer returns on any purchase — new or used.

We offer exchanges on used couches only, within 3 days of delivery.

Here’s how it works:

- You can exchange for any other couch available in our inventory.

- If the new couch costs more, you pay the difference.

- If it costs less, we refund you the difference.

- With each exchange, there is a $100 restocking fee.

- Additionally, any past delivery fees are non-refundable, and a new delivery fee will be charged if delivery of the new couch is needed.

- Deposits for the purpose of holding a couch are refundable within 24 hours.

- After 24hrs, they are non-refundable — no exceptions.