Frequently Asked Questions

Do you provide donation receipts?

Unfortunately, we do not provide donation receipts. Many charities don’t have the personnel available to clean and repair damaged furniture. To ensure we can remove most furniture regardless of condition we filed as an LLC instead of a non-profit. While we can’t provide a receipt you can be confident that your old furniture is going to a good cause. A portion of the proceeds from all sales and pickup fees are donated.

I'm not receiving my new couch for a few weeks. When is the best time to fill out your removal form?

Right now! We sometimes schedule pickups for a few weeks/months out. In the instance you need to change your appointment we can simply reschedule to align with the delivery of your new couch.

Once I fill out a pickup request how soon can I expect you to remove my couch?

We ask that you give us up to 1 week notice, but we are usually able to pickup within 72hrs.

What counts as a "gently used" couch?

Since our goal is to reuse everything we pickup, we ask that all couches be in good to great shape. Small tears on seams, small stains, or none permanent large stains are more than ok. We won’t be able to reuse furniture that has a floral print, serious human/pet accidents, current or past bed bug infestations, large permanent stains or major tears (we don’t reupholster furniture at this time). If you are unsure about your couch, fill out this form and we will let you know if your couch meets the requirements.


What type of furniture do you pickup?

We pickup couches, sectionals, and armchairs. Really, any seat with upholstery. We currently pickup other types of furniture on a case-to-case basis.